Terms of sale
Last updated : 22 August 2026
These terms govern the use of the Allo360 service. They are accepted when the account is created.
1. Purpose
These terms define how the Allo360 service (an automated voice assistant platform for answering inbound telephone calls) is made available by Allo360 SAS, whose registered office is at 58 rue Monceau, 75008 Paris, France, hereinafter the Provider, to any professional taking out a subscription, hereinafter the Customer.
2. Subscription and term
The subscription is taken out online and takes effect when the order is confirmed. It runs for one month and renews automatically for further one-month periods. The first month is free on every plan.
3. Price and billing
Prices are shown excluding tax; VAT at the applicable rate is added. Included minutes are counted from the moment the call is answered. Minutes used beyond the plan are billed at the rate of the plan subscribed to, shown on the Pricing page. Billing takes place monthly in arrears, by charge to the registered payment method.
4. Cancellation
The Customer may cancel at any time from their account, with no notice period and no penalty. Cancellation takes effect at the end of the current monthly period, which has already been paid for. The Provider may suspend or terminate access in the event of non-payment after a formal notice left unanswered for fifteen days, or in the event of use contrary to Article 6.
5. Service availability
The Provider undertakes to use reasonable means to ensure the availability of the service. A quantified availability commitment with penalties is offered under the Enterprise plan, in a separate contract. Scheduled maintenance windows are announced at least forty-eight hours in advance.
6. Prohibited uses
The Customer must not use the service for unsolicited telephone marketing, impersonation, distribution of unlawful content, or any practice contrary to the regulations applicable to electronic communications. It is for the Customer to meet their own information obligations towards the people they call or who call them.
7. Liability
The service relies on automated systems whose answers are not guaranteed to be accurate in every circumstance. It is for the Customer to define their assistant's behaviour and to check that it is appropriate. The Provider's liability is limited to direct damage and capped at the amounts paid over the last twelve months.
8. Personal data
Data processing is described in the privacy policy, which forms an integral part of these terms. The Provider acts as a processor within the meaning of the GDPR for the data of the Customer's callers, under the terms of the processing agreement available on request.
9. Governing law and disputes
These terms are governed by French law. Failing amicable resolution, any dispute falls within the exclusive jurisdiction of the courts of Paris, the Customer acting in a professional capacity.